What it’s like to work at Flow

Flow Interactive is hiring. I thought maybe some insights into life at Flow might be interesting for everyone – and might persuade some of you to come work with us. If you’ve got a talent for user-centred design, you’ll love it here.

Here are some quick snapshots.

Cakes, books and table football

Here are some Flow consultants eating cake. This happens every Friday. It’s a great opportunity to exchange tips and ideas, as well as to wind down for the weekend. We also have a quarterly internal mini-conference called Holy Flowday, and weekly lunchtime sessions called Flowlite. It’s a great way to learn.

Also note:

  • Football table: Esential kit for every Clerkenwell office.
  • Large shelf of UX books in the background: Not so often seen in Clerkenwell offices. We really value knowledge, innovation and best practice – not just cake and football.

Usability lab with testing underway

Here’s a usability lab. We have three of them in various configurations and with good quality microphones and cameras, plus Morae or DVD recording. You can also see the magic mirror behind which observers can lurk. There is no better way to prove the value of user-centred design to a product team than letting them watch real target users trying out the design ideas. Project politics tends to evaporate.

We also use these rooms for conducting “experience labs” – sessions where we use all sorts of techniques and games to help target users show us the reality of their needs and behaviours. The very best way to work out what people need is often go and hang out with them. Contextual enquiry and ethnography are all about getting out of the lab – a very popular activity with Flowsters.

Sticky notes and a thinker

And finally, here’s a project war-room. Research and design generate a lot of facts and ideas that need to be marshalled, soaked up and communicated. Flowsters are obsessed with using sticky notes for this purpose. So we do have a lot of project war rooms where individuals and groups can surround themselves with their work. We’re convinced that this technique leads to better quality results.

So, fancy working at Flow? It’s a chance to work on a real diversity of projects for top-grade clients, and do design the way it should be done. With a team who are passionate about UCD. In a great space. For a good salary. UCD heaven.

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