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November 2009

Nov
27
2009

Tread carefully if you want to try relationship marketing

Relationship marketing is the holy grail of the modern marketer – but if you get it wrong, you will annoy your customers forever
[Debre Barrett is my wife and also an excellent experience designer, with many years experience at BBC.co.uk. This a guest blog post by her...]
Something awful happens to babies at exactly 5pm every day. [...]