Signing up with Vodacom for an iPhone: it worked, but only just. Next to Apple’s amazing user experience design, Vodacom’s service design looks distinctly shabby. Sorting it out would benefit customers and shareholders.
A “dancing bear” is Alan Cooper’s term for a piece of technology that gets accepted because it does something valuable – not [...]
Sep
14
2009
14
2009
Vodacom service: Experience the dancing bear
Jul
2
2009
2
2009
Jun
1
2009
1
2009
Aug
25
2008
25
2008
Aug
8
2008
8
2008
Jun
16
2008
16
2008
Jun
13
2008
13
2008
Jun
5
2008
5
2008
Apr
3
2008
3
2008
Feb
4
2008
4
2008