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	<title>Front to back &#187; Strategy</title>
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		<title>Vodacom service: Experience the dancing bear</title>
		<link>http://fronttoback.org/2009/09/14/vodacom-service-experience-the-dancing-bear/</link>
		<comments>http://fronttoback.org/2009/09/14/vodacom-service-experience-the-dancing-bear/#comments</comments>
		<pubDate>Mon, 14 Sep 2009 20:59:28 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
				<category><![CDATA[Strategy]]></category>
		<category><![CDATA[User centred organisations]]></category>
		<category><![CDATA[User experience]]></category>

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		<description><![CDATA[Signing up with Vodacom for an iPhone: it worked, but only just. Next to Apple&#8217;s amazing user experience design, Vodacom&#8217;s service design  looks distinctly shabby. Sorting it out would benefit customers and shareholders.
A &#8220;dancing bear&#8221; is Alan Cooper&#8217;s term for a piece of technology that gets accepted because it does something valuable &#8211; not [...]]]></description>
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		<title>Destructive excuses</title>
		<link>http://fronttoback.org/2009/07/02/destructive-excuses/</link>
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		<pubDate>Thu, 02 Jul 2009 20:40:57 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
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		<title>Extreme e-commerce</title>
		<link>http://fronttoback.org/2009/06/01/extreme-e-commerce/</link>
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		<pubDate>Mon, 01 Jun 2009 13:39:57 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
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		<title>Apalling and astonishing</title>
		<link>http://fronttoback.org/2008/08/25/apalling-and-astonishing/</link>
		<comments>http://fronttoback.org/2008/08/25/apalling-and-astonishing/#comments</comments>
		<pubDate>Mon, 25 Aug 2008 20:43:28 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
				<category><![CDATA[Interaction design]]></category>
		<category><![CDATA[Strategy]]></category>
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		<title>Social design for Springleap</title>
		<link>http://fronttoback.org/2008/08/08/social-design-for-springleap/</link>
		<comments>http://fronttoback.org/2008/08/08/social-design-for-springleap/#comments</comments>
		<pubDate>Fri, 08 Aug 2008 10:50:52 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
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		<slash:comments>1</slash:comments>
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		<title>Collaboration and creativity use up the social surplus</title>
		<link>http://fronttoback.org/2008/06/16/collaboration-and-creativity-use-up-the-social-surplus/</link>
		<comments>http://fronttoback.org/2008/06/16/collaboration-and-creativity-use-up-the-social-surplus/#comments</comments>
		<pubDate>Mon, 16 Jun 2008 08:58:10 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
				<category><![CDATA[Society and culture]]></category>
		<category><![CDATA[Strategy]]></category>

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		<title>Why did Apple launch a bad phone?</title>
		<link>http://fronttoback.org/2008/06/13/why-did-apple-launch/</link>
		<comments>http://fronttoback.org/2008/06/13/why-did-apple-launch/#comments</comments>
		<pubDate>Fri, 13 Jun 2008 09:47:39 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
				<category><![CDATA[ForFlowThinkBlog]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[User experience]]></category>

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		<title>Tower Bridge starts to Twitter</title>
		<link>http://fronttoback.org/2008/06/05/tower-bridge-starts-to-twitter/</link>
		<comments>http://fronttoback.org/2008/06/05/tower-bridge-starts-to-twitter/#comments</comments>
		<pubDate>Thu, 05 Jun 2008 09:12:04 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
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		<title>How grandma sees the remote</title>
		<link>http://fronttoback.org/2008/04/03/how-grandma-sees-the-remote/</link>
		<comments>http://fronttoback.org/2008/04/03/how-grandma-sees-the-remote/#comments</comments>
		<pubDate>Thu, 03 Apr 2008 10:11:29 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
				<category><![CDATA[Interaction design]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[User experience]]></category>

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		<title>1 anti-strategy for prospering in a downturn</title>
		<link>http://fronttoback.org/2008/02/04/1-anti-strategy-for-prospering-in-a-downturn/</link>
		<comments>http://fronttoback.org/2008/02/04/1-anti-strategy-for-prospering-in-a-downturn/#comments</comments>
		<pubDate>Mon, 04 Feb 2008 21:20:30 +0000</pubDate>
		<dc:creator>philbuk</dc:creator>
				<category><![CDATA[ForFlowThinkBlog]]></category>
		<category><![CDATA[Strategy]]></category>
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