User centred organisations

Dec
2
2006

Budget user interfaces

A few years ago, my wife bought an electric blanket for our bed. She did well- it’s wonderful thing and it keeps us snug.
But the usability of the control modules is so dire that it’s actually funny. Take a look…

Note…

The cryptic red circle icon drifting between the on-light and the left hand button. Function: unknown.
The [...]

Nov
27
2006

Customer satisfaction: the lead metric (2)

Nov
17
2006

Customer satisfaction: the lead metric

Nov
11
2006

Interaction design is not an island