Subscribe Signing up with Vodacom for an iPhone: it worked, but only just. Next to Apple’s amazing user experience design, Vodacom’s service design looks distinctly shabby. Sorting it out would benefit customers and shareholders.
A “dancing bear” is Alan Cooper’s term for a piece of technology that gets accepted because it does something valuable – not [...]
Sep
14
2009
14
2009
Vodacom service: Experience the dancing bear
Aug
20
2009
20
2009
Jul
3
2009
3
2009
Jul
2
2009
2
2009
Jun
1
2009
1
2009
May
6
2009
6
2009
Jan
12
2009
12
2009
Dec
19
2008
19
2008
Nov
5
2008
5
2008
Oct
6
2008
6
2008
