Nov
25
2011

Work around your own irrationality and be better designer

We’re irrational. People like Dan Ariely and Daniel Gilbert have convinced us of that. Irrationality affects us in our roles as entrepreneurs, product managers, designers and developers. And it affects our colleagues too It can lead us to make make poor business decisions and deliver failed user experiences.

I did this talk for a meeting of the SA UX forum. It looks at three patterns of irrationality: loss aversion, the Ikea effect and the identifiable victim effect, and how to work around them to get the best from yourself and your team.

Jul
24
2011

Flow project: 25% increase in registrations for MXit

Jul
23
2011

Handing over control of your social profile?

Apr
25
2011

Launch and learn – don’t crash and burn

Aug
4
2010

Design thinking: Make your business amazing

May
25
2010

How to lose customers and alienate people

Mar
18
2010

Flow project: MWEB’s uncapped broadband site

Jan
20
2010

4 ways to combat usability testing avoidance

Nov
27
2009

Tread carefully if you want to try relationship marketing

Oct
29
2009

Sketching for innovation at the SA|UX forum